14-day service quality guarantee
If onboarding and first delivery cycle miss expectations, we reset scope and execution at no extra cost.
Help Center
Need help with your site?
Contact info, FAQs, and a form to reach our team. Use this page when you need answers or access help. For monthly site care packages, see Maintenance and Support.
Client support
Answers, access, and a real person
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Responsive help
Clear communication and quick turnarounds when you need changes.
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Ongoing improvements
Content updates, fixes, and enhancements handled for you.
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Updates & security
Routine updates and monitoring that keep your site protected.
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Reporting you can read
Plain-language updates so you always know what changed.
Looking for a maintenance package instead?
Ongoing updates, patches, and feature work live on the Maintenance and Support page.
See maintenance plans
Help for people already working with us
Billing questions, login issues, content help, and how to reach your point of contact.
Built-in assurances
Clear guarantees on every support plan
Service quality, transparent pricing, and billing that works for partners and agencies.
Clear monthly pricing
No surprise invoices. Additional scope is listed as optional add-ons before we start the work.
Secure payment and billing
Business-safe invoicing, contract-backed terms, and payment workflows suitable for partners and agencies.
Contact form
Tell us what you need help with
FAQs
Common support questions
Quick answers while you wait for a reply.
How do I get help with my live site?
Use the contact form on this page, email hello@responsab.com, or call 617-890-6010. Include your site URL and a short description of the issue.
Who is my point of contact?
Ralph Francois owns maintenance and support follow-up for most engagements. You can also reach the broader team through hello@responsab.com.
Where do I see support package pricing?
Monthly maintenance packages and the pricing calculator are on the Maintenance and Support page.
Is this the page for buying ongoing maintenance?
No. This page is for help and contact. Choose a care package on Maintenance and Support, then we will onboard from there.
Your point of contact
Ralph Francois
Founder & Senior Developer
Ralph leads delivery and stays close to the sites we support, so access issues, fixes, and follow-ups go to a senior developer who can act quickly.
Still stuck?
Send the form above or email the team directly.
For package selection and transparent pricing, visit Maintenance and Support.